I had an old Bavarian style pipe that had belonged to my great grandfather. It was at least 120 years old, I have an old picture of him smoking it before the First World War. It was in pieces, missing the stem and other parts, had been in a box for over 70 years. Rich did an amazing job of restoring it. He replicated the missing parts beautifully, even adding the tassels and metal cover over the bowl that traditionally are a part of pipes like this. Basically he brought this family heirloom back to life and for that I am very grateful. Plus the price was very reasonable. I totally recommend him and him and his work!