A few weeks back, I suffered a burn through in one of my pipes. I was devastated as it had recently become my go to pipe for truly enjoying my most favorite tobaccos. I looked on line and searched YouTube for DIY remedies, but something told me, “Let the professionals handle it.” Briarville is the absolute BEST at what they do and I am beyond satisfied with their work. Aside from them fixing my pipe, the most important thing to me is communication and Rich is the absolute standard in how to treat your customers. Rich was communicating with me from the moment I was to send my pipe off, to when it arrived. There was never a moment that I wasn’t aware of the process. This service was above and beyond anything that I could have expected. Very easy and quicker than I could have anticipated. I was back smoking my favorite pipe in no time. I won’t even look for closer or better, because there is none. Briarville is where I will send my pipes for any and everything that they need.