I had inherited a Meerschaum pipe from my dad. It held many memories for myself and my family. Unfortunately sometime before his death the stem had broken. I was thrilled to find Rich of Briarville who promptly responded to my email and followed up with a phone conversation about the needed repair. His respect of the craftsmanship of these pipes and his joy of working on them was obvious in this conversation. I had complete confidence in him when I mailed him my pipe. And I was not disappointed! The replaced stem blended perfectly with the pipe. The horsehead was carefully cleaned. The restored pipe was returned promptly and the final invoice was less than the quote. Rich takes great pride in his work and the results show it. Thanks Briarville for your work.