I broke the stem on my favorite full bent pipe. Sent it to Briarville just before the move to NM. Took a little longer that normal to get it back and there was a small issue with the fit. Talked to Rich and he took care of the issue like it was the most important thing for him to do. The workmanship of his crew is fantastic, and the communication with him was great. I would recommend Briarville to others and will return for future work.