Terrific work from Rich. 25 days to get authorization, ship my pipes, get the work done, and get them shipped back to me. And the work was done perfectly, promptly, and at a very reasonable price – hard to ask for anything more. I sent Rich two of my pipes – a briar churchwarden with a broken stem (my fault) and a 40-year-old meerschaum that needed a new push-pull fitting and insert. The repairs are perfect. If you need a favorite pipe repaired, you won’t go wrong here.