I had two pipes I sent in for repair, both with stem issues. One needed the stinger placed into a new stem and one needed the tenon replaced on the original stem. Rich was able to get the job done sooner than expected. In fact, I received the repaired pipes around the time I had originally expected to get the invoice! And I could be wrong but I feel like Rich may have given both pipes a nice polish on their way out the door as well, which I didn’t expect. Both pipes are beautiful and I am looking forward to putting them back into rotation!