My favorite pipe’s stem was extremely loose. Rick made an attempt to make it tight, but when returned, it was still loose. He paid for the shipping to return it to him for another attempt for repair. He fixed it when it arrived home the second time. Then he sent me a very generous refund for my troubles to re send it. This is a business whose ethic is as good as their repairs. Rich is to be congratulated for conducting his business as few have ever done. I recommend Briarville Pipe Repair for those who need this service.