So I put my work order in for 2 pipes on March 23rd, by April 9th I had my pipes back in my hand! It was well worth the wait, I had 2 pipes that were pretty faded and the stems were busted up pretty bad. Rich put 2 very fancy Vulcanite stems on them, fixed a few cracks FOR FREE and polished them up real nice. Rich kept me informed every step of the way and even called me to discuss exactly how I wanted my pipes to look. I told him to do what he thought was best, and they turned out great! I will definitely be a Briarville customer for life!