I sent a pipe that I had bought that someone had gone out of the way to make it unusable. I left it to them to make the necessary repairs to the pipe. They notified me once they received it and by the following day they had made a new stem and tenon. Two days after they received it they were sending it back to me. Amazing turnaround! They also polished the bowl and shank! It looks beautiful. I highly recommend Briarville for your pipe repair/restoration work, you won’t be disappointed.