Testimonial Page

Our Clients Love Us!

Real people leaving real testimonials! Want to let us know how we are doing? Submit a testimonial!

Client Testimonials

Crusty and cracked to new

Hey Ric, I sent you guys an old Peterson full bent with a crack between the shank and the bowl. It was an eBay purchase that leaked moisture through that crack. The stem looked old and the bowl looked old too. Someone got a lot of use from it, but not me. What was mailed back looked like a new pipe. I’ve used your service before and knew Briarville was good, but not this good. Can’t find that crack and the stem and everything has been restored. Thanks, great work!

Steve Johnson

Amazing Experience

I just wanted to shout out and thank you for my new favorite pipe! I had no idea that the stummel I sent you guys could look and function as good as you made it. And the stem is out of this world!

You probably get tired from hearing this, because it sounds like you are pretty consistent with exceeding expectations, but I was knocked out with every aspect of the experience. From the ease of sending you the pipe, to the quick response back, to the actual product arriving at my door. Such great work. I wish everybody cared about what they did and did it as well as you folks in Briarville. I will never hesitate to recommend Briarville and will likely look into purchasing one of your pipes soon. Thanks again, guys!

Chris Shea

New Stem Exceeded my Expectations

I got the stem of my favorite pipe replaced for Christmas. The company answered all my questions and helpful. When I got my pipe the stem was like a jewel and beyond what I had hope for. Will be using this company again for any of my future pipe repair/ maintenance needs.


Man, that was quick!

The good mailman brought me the Briarville Signature Natural today. Man, that was quick! She’s just gorgeous! Amazing grain and finish, great stem, fantastic draw, and the size is even better than I expected. It fits my hand perfectly. I’m a happy man!
So thank you very much again! Hope to do business with you again in the future All the best! ~ Harri Huovinen – Finland

Harri Huovinen

What a great job guys!

Just got my pipe back from getting a new stem installed. What a great job guys! The stem is factory perfect. No way to tell it is after market. You also polished the bowl. Looked like a different pipe. It pulled grain up I had never noticed before. Enjoyed it so much now going to feed my collecting addiction and buy a new pipe I have been looking at on your site. Thanks a million guys! ~ Jim Hammett – Dripping Springs, TX

Jim Hammett
Dripping Springs


Hi Ric
I have just received my pipe back from Briarville. I couldn’t be more pleased.
The pipe looks brand new and since it is over 50 years old, that’s saying something. Everything about my experience with Briarville was as perfect as could be. Thanks so much. You can be sure I will be sending any other pipes I might need to be refurbished to you and I will be telling all my friends about my experience. I wish I had a “before” photo to go with the “after” that I attached, but this will have to do.

Ira Stone

Thank you for the ease of doing business with you

Thank you for the ease of doing business with you. I’m looking forward to receiving my repaired pipes, and will keep you at the top of my list when I need a new one. ~ Tom Leonard – Collingswood, NJ

Tom Leonard

What a deal

The Huckleberry pipe you sent is awesome! What a deal. I’m smoking my first “break-in” bowl as I type this. The shape, feel in hand and draw are great! ~ Dave Jennings – Cincinnati, OH

Dave Jennings

Welcome Back

My dad’s favorite pipe broke yesterday when he accidentally dropped it. My dad is a tough guy, but this is a special piece and he was understandably upset when it broke. So I secretly swiped the broken pipe and mailed it off to Briarville. Ric was terrific, he called me to go over the repairs before doing them. We talked for some time and afterward I felt very reassured about having dad’s pipe fixed and refurbished. The pipe arrived back to me safe, sound and beautiful! I’m so pleased with it. I’d like to thank Briarville for a beautiful job. Their true craftsmanship and care is obvious. As we celebrated my dad’s 67th birthday. I was excited to give him his pipe back. As soon as he opened it he instantly recognized it. He is very happy to have his old friend back. He actually said it looks just like it did when he originally bought it years ago!



Briarville Signature Supreme!

I REALLY like the Briarville Signature Supreme I received earlier this week. You really did a first rate job on that pipe. Smokes wonderfully too!!

Ed Darragh

Spring Grove, PA

Ed Darragh

I am very happy with the work.

Just a message to let you know I received my Parker Suosr Bruyere pipe back from you today. You opened up the stem and and cleaned it up for me. Great job Ric. I am very happy with the work. It looks almost new again and I read the same reviews from everyone on GPSS and Old Codgers. I can’t wait to see what you do with the new acrylic stem on the meerschaum I sent. I’ll be sending a few others as I get time.
Thank You Very Much! ~ Ron McCallister – Crystal City, MI

Ron McCallister
Crystal City

my husband received his pipe!! He loves it.

I just wanted you to know my husband received his pipe!! He loves it. Thank you for all you do for people. It is great to work with an honest and caring company such as yours. ~ Dianne Watson

Dianne Watson

How pleased I am with the work you did on my pipe

I telephoned you earlier today telling you how pleased I am with the work you did on my pipe. Now that I have smoked it, I am reporting that I am as happy as if you had sent back my wife in the shape she was in the day I married her fifty two years ago. ~ Bill Geisert – Jasper, GA

Bill Geisert

Looks great and smokes perfectly

My wife and kids bought a Briarville Series I pipe for my birthday. What a great job you made of it. Looks great and smokes perfectly. Thank You so much! Paul Wooley ~ North Canterbury, New Zealand

Paul Wooley
North Canterbury
New Zealand

Fast fix

Beautiful. Fast. Happy.
Thank you

Matthew Cobb

They look like I just purchased them

I received my pipes yesterday. I am very very happy with them. They look like I just purchase them. They are amazing. Thank you very much! ~ Clifford Lawton – Jacksonville, FL

Clifford Lawton

extremely happy with Briarville

Ric –

Received the pipes back today, extremely happy with Briarville. I’m sure to send more work your way soon.



San Antonio TX

Beautiful Job

Afternoon Briarville!! Just received my pipe 1/08/2019. What a outstanding repair. Wish I had your talent.

Thank you very much,


George Greenwood

Reliable, honest and fair

Briarville has never disappointed me; they have always proven to be reliable, honest, fair and fast. Ric’s prices are reasonable and for the quality of work is a great bargain
No matter whether you need a minor repair or major restoration the folks at Briarville have you covered.
The latest work they did for me is outstanding and I cannot say enough good things about Briarville.

James Turnage

Just received your pipe here in Brazil

I’ve just received your pipe here in Brazil, I am very pleased, you did a very nice job, congratulations and thanks a lot! Andre Dalle ~ Santiago, Brazil

Andre Dalle

I just wanted to say job well done

Hey Ric, I just wanted to say job well done, very well done on my old Wilke and those two unfinished pipes. They are beautiful and will be a nice addition to my collection. Thanks again ~ Josh Repoza – Fall River, MA

Josh Repoza
Fall River

Churchwarden Stem Conversion

Briarville did a very nice job adding a churchwarden stem to my old Barling bowl. It involved a bit of custom work as the shank on the Barling is a bit larger in diameter than would match to most stems. They found one, though, and I’m definitely happy with the result. Smokes beautifully. Cheers.

Thomas Nawrocki
Santa Cruz

This pipe could be a museum piece

The Signature Supreme is a pipe light in weight, a great smoke and a work of art! This pipe could be a museum piece but most museums do not allow smoking.  Thanks Briarville for your work.

Edward Hoy

Huntingdon Valley, PA

Edward Hoy


I just received my pipes back from Briarville. The workmanship was incredible and exceeded my expectations. I’ll be sending all my pipes to them when the time arises again.

Keep up the good work

Kelly J Thibault
Miles City

A Great Ordering Experience

The owner/staff was congenial, went out of their way to assist me with my order. They processed the order immediately and informed me directly of the status. The package shipped out without delay. Upon receipt I inspected the pipe – it was a very good product and was in first rate condition. I was very pleased with the service and the personal attention they afforded me. Almost like dealing with family – maybe better.


You will have all my future repair business

Got my repaired and reconditioned 50 year old pipe back this afternoon. Show and tell at the pipe club meeting. They were impressed, the shop owner was impressed, the store staff was impressed. I was overjoyed to see my first pipe from 50 years ago looking better than new. The silver band and shank repair are perfect and the refinishing on the wood was unbelievable. The pipe really didnt look this good the day I bought it. You will have all my future repair business. Thanks to everyone that was involved. This old pipe has great sentimental value apart from being a good smoker. Its so pretty, I almost want to put it in a display case ~ Paul Schmolke – Santa Fe, NM

Paul Schmolke
Santa Fe

I wanted to drop a note and say, WOW!!!

I wanted to drop a note and say, WOW!!! The pipes look amazing. Thank you. ~ Anthony Mastromarino – Taunton, MA

Anthony Mastromarino

Incredible job!!!


Incredible job!!! I received the pipe and let me tell you that I am so happy with the beautiful stem you created for me, I cannot thank you enough! It’s absolutely beautiful!

I just ran two bowls through it and the smoking experience was the best ever. Also, as you said I can now pass a pipe cleaner through it which I was never able to and that’s a big plus.


I just want to thank you again for taking on this job and for delivering the very best. I have already told my brothers at the NY Pipe Club about you and I hope you will hear from anyone in need. My best friend Simone will be contacting you for some work on his pipes shortly.

All the best to you in the New Year and I’ll be in touch again. Enjoy your weekend and thank you so much again.

Stay well,

Lou Carbone

President – NY Pipe Club

Lou Carbone

Still Happy

Dear Ric,
Glad you published my testimonial. I’m sill happy with the work you did on my GBD. My wife is too.
Bill Geisert

Bill, we’re happy that your are still happy. Thanks again for all your business and very kind words ~ Ric

Bill Geisert
Jasper Ga & Boca Raton

My wife choked up when she saw how wonderfully new all 15 pipes turned out.

I normally don’t do this but I have to write and let you know what an exceptional job you did on the restoration of my Father-in Laws pipe collection. He was a wonderful man and if he could see them, I know he would be more than pleased.

At first look, my wife choked up when she saw how wonderfully new all 15 pipes turned out.

It’s hard to find people now a days who take such great pride in what they do, but you are in a rare class. Every step of the way, you were a pleasure to work with and I will be a customer for life!!

Thanks again Ric and I hope to speak with you again soon.


Jeff Luzar
Mission Viejo, CA

Jeff Luzar
Mission Viejo